Q1. How should I respond in an emergency situation?

<aside> 📌 Here are the procedures to receive assistance in an emergency.

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When involved in a crime or accident:

1. Report number: 112 (Police)
2. Call: Dial 112.
3. Interpretation service: You can connect with a counselor who speaks English or Chinese.
4. Guide: Explain the current situation in detail and request the necessary assistance.
5. Action: Police officers will promptly arrive at the scene to provide help.

In case of injury or emergency such as a fire:

1. Report number: 119 (Fire department and emergency rescue)
2. Call: Dial 119.
3. Interpretation service: You can connect with a counselor who speaks English.
   • Available languages for interpretation :
4. Guide: Explain the accident or injury situation in detail and provide your current location.
5. Action: Firefighters and emergency rescue personnel will promptly arrive at the scene to provide the necessary support.

In an emergency, it is important to call quickly to receive appropriate assistance.

Q2. I am returning to my home country. What should I do before leaving?

1. Administrative procedures before departure:
   • Compliance with the stay period: Check the duration of your visa stay before leaving, and ensure that you do not exceed it. If necessary, apply for an extension at the immigration office.
2. Employment and labor-related matters:
   • Confirm resignation and unpaid wages: Inform your employer about your return and discuss the resignation process. Settle any severance pay and unpaid wages.
3. Finance and tax-related matters:
   • Settle bank accounts: Check the balance of your bank accounts in Korea and close the accounts if necessary. For more details, refer to "How to close a bank account in Korea."
   • Handle taxes and utility payments: Complete the tax reporting and payment process for any income earned in Korea.
4. Housing and living-related matters:
   • Terminate housing and lease agreements: Cancel any housing or lease agreements in Korea before returning. Handle procedures related to the refund of deposits.
   • Cancel residence registration: Cancel your long-term residence registration and return your alien registration card to the immigration office.
   • Settle utility bills: Settle and cancel utility bills for electricity, water, and gas.
5. Other matters:
   • Settle national pension: Cancel and settle your national pension before returning. Visit the National Pension Service within one month of departure to apply for a refund, preparing the necessary documents.
   • Cancel communication services: Cancel mobile phone and internet service contracts before returning. Check the procedures on the respective telecom companies' websites.
   • Book flights and prepare for international shipping: Book flights according to your return date and complete preparations for international shipping of your belongings.

Q3. I want to go to the embassy. How do I get there?

Here is information about the embassy in Korea.

Embassy Contacts:

Organizations contacts:

| --- | --- | --- | --- | --- | --- |

Q4. I want to send items to my country. What are the available methods?

Here is a list of companies where you can send items affordably (by country):

Indonesia

• Pumex
• AGL
• Hanpass Global Logistics

Thailand

• KRYSM Cargo
• JY Cargo
• Star Cargo

China

• Bahe International Express
• Yunda Express
• SF International Korea

Vietnam

• Moving Box (무빙박스)

Philippines (Balikbayan Box)

• Umac Express Cargo Korea
• Forex Cargo

Q5. I have been defrauded. What procedures are necessary to file a lawsuit in Korea?

<aside> 📌 Here is a guide to the legal procedures for foreigners who have been defrauded in Korea:

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1. Seek Legal Advice and Assistance

• Human Resources Development Service of Korea

📍Glow always strives to provide the most useful information possible to migrant workers. However, please understand that we do not take responsibility for any damages that may arise from the provided information. If you discover any inaccuracies, we would appreciate it if you could inform us. We will continue to work hard to provide even better services in the future.